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h9r is straightforward about what data we collect, why we collect it, and how you can control it. This policy covers every interaction you have with our platform — from opening an account to completing a Nagad or Bank Transfer transaction — and your rights apply throughout.
When you create an account on h9r, we collect the information you provide directly — your name, email address, contact details and the payment method you register, whether that is Nagad, Upay or Bank Transfer. We also collect technical data your device sends automatically, such as browser type, IP address and session activity. This data has one core purpose: keeping your account working, processing your transactions and letting our support team assist you when something needs attention. We do not sell your personal information to third parties. Where we work with service partners — for example, payment processors handling your Nagad or Bank Transfer requests — those partners receive only the data required to complete the transaction you initiated. They operate under their own data obligations and are not permitted to use your details for unrelated purposes. Retention periods follow what is operationally necessary and what applicable law requires. If you close your account, we retain certain records for the period mandated by financial regulations relevant to Bangladesh-eligible accounts. Access to this platform and its data practices is subject to your local law and the regions we currently support.
Not every service connected to your h9r session falls under this single policy document. Understanding the boundary helps you know where to direct questions about your data and where a third party's own terms govern instead.
Covered fully. Data collected during login, password changes, identity verification steps and session history on h9r falls inside this policy. Any request to review or correct this data should come to us directly.
Partially covered. When you initiate a Nagad, Upay or Bank Transfer deposit or withdrawal, we record the instruction and outcome. The payment processor's own handling of the transaction is governed by their separate privacy terms.
Covered. How you browse game categories — slots, live casino tables, crash rounds — and which sections you visit is captured as session data on our side. We use this only to keep the lobby functional and to resolve support issues.
Not covered. External links, game studio platforms accessed outside h9r, and any independent app or wallet service you use operate under their own policies. We have no visibility into data those services collect independently of your h9r session.
Your account data is not locked away. Several practical actions are available to you at any point, and we have made each one accessible without needing a formal legal process for routine requests. You can check the personal details we hold by opening the account settings section after login — the fields displayed there reflect what we store for your profile. If something is incorrect, the same settings area lets you submit a correction directly. For details we do not surface in the settings view, such as historical transaction logs tied to a Nagad or Bank Transfer instruction, you can raise a data access request through our support channel and we will retrieve the relevant record. If you want to understand what data was collected during a specific session, or if you have a question about retention after account closure, our support route handles those enquiries. Eligibility to exercise certain rights may depend on applicable law in your region.
Open account settings after login to see the profile data we hold. Transaction records linked to Nagad, Upay or Bank Transfer appear in your account history section.
Edit name, contact details or registered payment method directly in account settings. For fields you cannot edit yourself, submit a correction request via our support channel.
Use the published support route to ask about specific data records, retention timelines or how a particular data point was collected. We respond through the same channel.
If you are closing your account and want clarity on what data we retain afterward, contact support before or after closure. We will explain the retention period that applies to your Bangladesh-eligible account.
If any part of this policy raises a question you cannot resolve through your account settings, our support routes are the right place to send it. Use the contact method that suits you — each route goes to the same team handling data and account queries for Bangladesh-eligible accounts.
Open the chat widget on any page while logged in. Describe your data question and a support agent will pick it up. This is the fastest route for account-specific queries.
Send your privacy or data request to the support email address listed in the Contact section of the site. Include your registered account email so we can locate your record without delay.
The Help Centre on h9r carries written answers to common policy questions. Check there first for topics like data retention, cookie settings and account-closure data handling.
Keeping your information secure is not an afterthought — it is built into the processes that run every session, every Nagad deposit instruction and every support interaction you have with us.
We use cookies to keep your session active, remember your account preferences and understand which parts of the lobby you visit. You can adjust cookie permissions in your browser settings at any time without losing your account.
Access to your account data is restricted to authenticated sessions. We apply standard security practices to protect stored credentials and transaction records from unauthorised access or disclosure.
We keep your data for as long as your account is active and for the period required by applicable financial regulations afterward. Once that period ends, records are removed from active systems according to our internal retention schedule.
To update consent preferences, request deletion of non-mandatory records or ask about a specific data point, use the support email or live chat. We handle these requests for Bangladesh-eligible accounts in line with applicable local law.
These are the questions about data and privacy that come up most often from Bangladesh-eligible account holders. If yours is not here, our support team handles it directly.
We collect the details you enter during registration — name, email, contact number and your chosen payment method such as Nagad or Bank Transfer. We also record technical session data like your device type and IP address automatically.
We do not sell your data. Payment processors handling your Nagad, Upay or Bank Transfer transactions receive only the data needed to complete that specific instruction. They are not permitted to use it for any other purpose.
Log in and open account settings — most profile data is visible there directly. For transaction history and session records not shown in settings, submit a data access request through our support email or live chat.
Yes. Account settings lets you update most profile fields after login. For fields you cannot edit directly — or if you spot an error in a transaction record — contact support with the correction and your registered account email.
We retain certain records for the period required by applicable financial regulations relevant to Bangladesh-eligible accounts. Once that mandatory period ends, records are removed from active systems. Contact support for details specific to your account.
Use the support email listed in the Contact section of the site, or open live chat while logged in. Describe your concern clearly and include your registered email so we can locate your account and respond through the same channel.